Post by account_disabled on Jan 11, 2024 11:14:23 GMT 7
employee loyalty Your customers can only be as happy as your employees. Create core company values and cultivate a culture of freedom and happiness for your employees to strengthen their loyalty towards your company. Their feelings will naturally reflect in how they talk to your customers and ultimately drive retention rates. 16. Create a customer support knowledge base In addition to providing blog articles and social media content that educate your audience and bring in leads, consider creating a learning hub for your product specifically, like Asana.
growth marketing examples: resource page to reduce churn Building a knowledge base and hosting online courses will allow you to: Establish credibility as a brand Onboard new customers with ease Troubleshoot any problems Whatsapp Mobile Number List Enhance customer engagement and satisfaction AARRR metrics for retention By analyzing these metrics, you’ll be able to revise your retention strategies for better results and build a solid recurring client base for your business. Customer retention rate (CRR): This metric shows how many customers actively use your product or service. It looks at the number of customers who remained with you by deducting the new acquisition in the concerned period.
Churn rate (for SaaS or app): The churn rate measures how many users have stopped using the product. Also known as the attrition rate, it measures the number of customers who have left the app in a given period. Increased average order value: This metric allows you to measure how much customers buy more from you compared to baseline. An increase in the average order value means the customers are happy with your product and eager to buy more. Average customer lifespan: An average customer lifespan is the number of days between the customer’s first order date and last order date. Reactivation rate: Reactivation is when you’re converting a churned client into an active one.
growth marketing examples: resource page to reduce churn Building a knowledge base and hosting online courses will allow you to: Establish credibility as a brand Onboard new customers with ease Troubleshoot any problems Whatsapp Mobile Number List Enhance customer engagement and satisfaction AARRR metrics for retention By analyzing these metrics, you’ll be able to revise your retention strategies for better results and build a solid recurring client base for your business. Customer retention rate (CRR): This metric shows how many customers actively use your product or service. It looks at the number of customers who remained with you by deducting the new acquisition in the concerned period.
Churn rate (for SaaS or app): The churn rate measures how many users have stopped using the product. Also known as the attrition rate, it measures the number of customers who have left the app in a given period. Increased average order value: This metric allows you to measure how much customers buy more from you compared to baseline. An increase in the average order value means the customers are happy with your product and eager to buy more. Average customer lifespan: An average customer lifespan is the number of days between the customer’s first order date and last order date. Reactivation rate: Reactivation is when you’re converting a churned client into an active one.